Purchase information
Return Policy and Warranty
We plan to offer 30 days from delivery to request a return or exchange without giving a reason. Final terms will be published before checkout opens.
How the 30-day window will work
The proposed window starts at delivery. The final terms will specify how the period is counted and which products, purchases and delivery regions qualify.
Request a return or exchange
The return request channel will be announced before orders open. Have the order reference and item ready when submitting a request. Wait for return instructions and a confirmed return address before mailing a device.
Product condition and return shipping
Required product condition, packaging and accessories are to be confirmed. The final policy will also explain who pays return shipping and whether original delivery charges are refundable.
Refunds, exchanges and cancellations
Refund methods and timing, exchange availability and order cancellation steps are to be announced.
Warranty and service
The final purchase terms will explain warranty duration, coverage, exclusions, service regions and the claim process. Keep the model, order reference and a description of any issue for a service request.
Keep wallet information private
Follow verified instructions for protecting your wallet data before preparing a return. Keep your recovery phrase, private keys and PIN private, including when corresponding with support or packing a device.